• ProfitGUARD’s suite of Self-Pay Receivable Solutions totally automates the billing and collecting of self-pay balances. We guarantee that your patient balances will be collected faster and at a much higher percentage.

• ◊  Automated Payment Reminders

  Would you like to spend less time collecting?   American Credit Bureau will automatically send out a series of four outbound voice payment reminders (Automated Payment Reminders or APR) to all patients with open balances. Research confirms that repeated voice payment reminders will increase your collection rate and accelerate monthly cash flow—without mailing time-consuming and expensive invoices.
  
  By automating the notification and collections process on open balance patient accounts, collection costs can be reduced by more than 50%. Also, by contacting more patients earlier in the collection cycle, and by making it convenient for these patients to pay via an automated system or transfer to a live agent, you can double 90-day patient-pay collection rates, and cut patient-pay bad debt in half.

• ◊  Effective Money Producing Letters

  Would you like a low-cost solution for collecting self-pay balances greater than 90 days past due?    No problem. Just give us the word, and we’ll mail your patients a series of money-producing letters on the American Credit Bureau letterhead. These mailings from a third party are guaranteed to increase your collections.
  
  The first letter is a friendly reminder that an outstanding balance must be resolved. If the patient doesn’t respond to the first letter, a second more strongly worded letter is mailed. If necessary, a third letter advises patients that a credit blemish on their permanent credit files will be recorded if they fail to pay.
  
  We guarantee the threat of a credit blemish will motivate your patients to pay their bills. And the best part is that all money is paid directly to you. You don’t owe anyone a commission.

• ◊  Powerful Credit Bureau Blemish

  Would you like consequences for patients who refuse to pay?   The threat of a credit blemish is a very strong motivator for patients who do not pay their bills. When you authorize a severe credit blemish to be recorded on their permanent credit reports (at Equifax, Experian, and Trans Union), it will remain on record for up to seven years. This makes it difficult or impossible for the patient to get additional credit until you have been paid in full. Often a patient eventually pays a past due balance that is three, four, five or even six years old.

• ◊  Locating Missing Patients

  Would you like a simple way to locate patients with bad addresses?   Just send us some basic information about the missing patient, and we’ll search hundreds of the nation’s leading databases for the latest updates. Within 24 hours, you’ll have the results of our search, and you’ll locate missing patients about 85% of the time.

• ◊  Revealing Credit Reports and FICO Score

  Would you like to know a patient’s payment history before extending credit?   As an American Credit Bureau member, you’ll have all the tools you need to check for credit-worthiness. In fact, you’ll have the same access to a patient’s credit report and FICO score that a lending institution does, so you can stop losing money on patients who are poor risks. When you know the patient’s credit history before extending credit, you can simply avoid most collection problems—and all the time and effort they cause your practice.

• ◊  Alerts and Continuing Education

  Would you like to know in advance about new rules and regulations related to billing and collections?   You can avoid unwelcome surprises when you become a member, because you’ll be invited to attend webinars updating you on the latest state and federal rules related to receivable management. Plus you’ll receive Paid in Full, a monthly e-newsletter that covers a variety of different receivable strategies. It’s filled with answers to questions like “what do you do when a patient writes Paid in Full on the back of a check even though there is still a balance due? ” Or, “what do you do when you receive a bankruptcy notice?”

• ◊  Personal Collection Coach

  Would you like professional support when facing a billing or collection issue?   Help is just a phone call away when you’re an American Credit Bureau member. You’ll have the peace of mind of knowing that you have professional support when you’re facing a challenging situation. You can pick up the phone anytime and speak with a ProfitGUARD Collection Coach who will guide you through difficult billing or collection issues.

Additional Services Coming Soon

• ProfitGUARD’s library of automated Patient Satisfaction Solutions is guaranteed to increase efficiency and cash flow. Experts agree that patient satisfaction is a critical aspect of the financial health of your practice. A happy patient is a physician’s most powerful marketing asset and revenue generator.

• ◊  Online Patient Payment Portal

  Would you like to offer your patients a simple and secure way to pay their medical bills online? It’s easy to do with ProfitGuard’s Patient Payment Portal. By utilizing online bill payment, your practice will collect payment more quickly while providing patients with greater convenience.
  
  Today’s patients are increasingly responsible for a larger portion of their bills since they have higher deductible insurance coverage. Offering your patients the flexibility and freedom to pay their bills by check, credit or debt card from their personal payment portal will give you a competitive advantage.

• ◊  Automated Appointment Reminders

  Would you like to reduce no-shows? We guarantee you can do that when you use ProfitGuard’s automated appointment confirmation calls. Phone calls to patients can be personalized with names, dates, times or other variables to remind them and even to confirm their appointments. Patients are asked to confirm their appointments, and if they need to reschedule, they can be transferred back to your office manager.

• ◊  On Demand Messages

  Are there other messages you’d like to send to your patients? With just a click on your computer screen, you can send holiday greeting messages, annual visit reminders, health tips, flu shot reminders, and other personalized voice messages. As an American Credit Bureau member, you’ll have an automated, streamlined process for staying in touch with your patients without the cost of postage and mailing.

Need more information? Read the White Paper "A Cost-Effective Rx for Collecting Self-Pay Balances". and "The Importance of Patient Satisfaction".